00362nam a2200121 a 450000500170000002000180001708200160003510000230005124500770007426000420015130000240019370000230021720251203111346.0  a9788170005407  a025.04bEVA  aMcclure, Charles R  aEvaluating networked information servicesbtechniques, policy and issues  aNew DelhibEss Ess Publicationsc2008  axx,344p.c22cm.cHB  aBertot, John carlo