Dyche, Jill <br/><br/>
CRM hand book  a business guide to customer relationship management 

 - South Asia  Pearson Education  2006-R2008 
 - 331p.  PB  24cm. 
<br/><br/><label>ISBN: </label>8177587623 
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC