Glynn, William J Ed. <br/><br/>
Understanding services management  integrating marketing, organisational behaviour, operations. 

 - New Delhi  Prentice-Hall  2006 
 - xxviii,485p.  PB  22cm. 
<br/><br/><label>ISBN: </label>812032935X 
<br/><br/><label>Dewey Class. No.: </label>658.8  / UND