TY  - BOOK
AU  - Blomquist, Ralf
AU  - Dahl, Johan
AU  - Haeger, Tomas
TI  - Customer relationship management: fast track solutions
SN  - 8179291413
U1  - 658.834 
PY  - 2006///
CY  - New Delhi
PB  - Infinity books
ER  -