00359nam a2200133 a 450000500170000002000150001708200170003210000200004924500590006926000360012830000270016470000160019170000180020720251203110914.0  a8179291413  a658.834bBLO  aBlomquist, Ralf  aCustomer relationship managementbfast track solutions  aNew DelhibInfinity booksc2006  aviii, 168p.c20 cm.c_  aDahl, Johan  aHaeger, Tomas