00349nam a2200121 a 450000500170000002000150001708200160003210000230004824500690007126000400014030000270018070000200020720251203110845.0  a1563089645  a021.65bPLA  aBertot, John Carlo  aPlanning and evaluating library networked services and resources  aWestportbLibraries Unlimitedc2004  axvii, 354p.c24 cm. PB  aDavis, Denise M